Low-cost airline Norwegian has responded in verse to a passenger who sent a scathing poem of his own to complain about the fee charged to change the name on a plane ticket.
Facebook user Gus Dolding first sent a poem complaining about being charged €120 euros (£105; $150) to change the name Bill to William on the ticket.
The airline agreed to waive the fee.
As well as flights in Europe, Norwegian operates long-haul flights to the US among other destinations.
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Mr Dolding argued that, as the flight in question had already had a schedule change of a few hours, and that passengers were entitled to a flight change or refund for free, the airline should consider making the name change for free.
A day after his original Facebook post, the airline agreed to waive the fee and apologised in rhyme, saying their “vision is sometimes blurred”.
Norwegian airline responds to poem complaint in verse